Frequently Asked Questions

Everything you need to know about our futuristic audio and gaming gear.

How long does shipping take for GravaStar products?

Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

Do GravaStar speakers and earbuds come with a warranty?

Yes, all our electronic products come with a 12-month limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization before shipping your item back.

Are the speakers compatible with all Bluetooth devices?

Our speakers utilize advanced Bluetooth technology and are compatible with most smartphones, tablets, laptops, and computers that support Bluetooth audio connectivity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.

How do I update the firmware on my device?

Firmware updates can be managed through the official GravaStar app or by following the specific manual instructions provided in the 'Support' section of our website for your specific model.